Adam Houghton on customer-obsession, sharing accountability with Customer Success, and building product expertise

Product State Q&A

Adam Houghton is the Vice President of Customer Success Klue. He was formerly a Customer Success and Strategy leader at Hootsuite, Bullhorn and MaxHire.
LinkedIn

EC: We talk a lot about customer-centricity in tech. What’s the key for product people to be truly close to the customer?

AH: I think these buzzword terms are mostly fluff and that if companies a…