Feb 24Liked by Esteban Contreras

“To give one example, as we applied our solution to app store reviews for various apps, we discovered that dating apps tend to get complaints from racial and ethnic minorities getting less good matches. Since they are minorities, their usage patterns were likely lost when the product teams studied analytics to try to optimize the product. But an analysis of qualitative feedback can pick up on those sort of issues to help mitigate them from happening in the future.”

Does this data get published anywhere? Would be really interested to read.

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